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Discussion topic: transfer to Sky Broadband Fiber, Openreach engineer already been

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This message was authored by: Karina7

transfer to Sky Broadband Fiber, Openreach engineer already been

I recently change to Sky Full Fiber Broadband, the transfer date is Friday 17th January 2025.  I received in the post the braodband hub and had a message to say that i need to be home on this day between 1pm and 6pm for an engineer to come and do some work.  Yesterday i got home and Openreach were at the house fitting the Fiber into the house.  My question is do i still need to be at home on transfer day, this Friday between 1pm and 6pm or if i plug in the router on Friday will it just transfer over?

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This message was authored by: TimmyBGood

Re: transfer to Sky Broadband Fiber, Openreach engineer already been

Posted by a Superuser, not a Sky employee. Find out more

@Karina7 wrote:

 My question is do i still need to be at home on transfer day


Did they complete both outside and inside work?

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: Karina7

Re: transfer to Sky Broadband Fiber, Openreach engineer already been

They only fixed a box outside the house and didnt do anything inside the house.

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