the broadband wire connecting my property to the external internet pole has come loose/fallen.

[Audrey15]

The internet pole wire has fallen and is handing from my home outside who do I contact please and how do I get through to sky on the phone 

[JimM1]

@Audrey15 Link to the number to call for sky is below, just do the need more help to see it.

https://www.sky.com/help/home

[Nimbob]

Hi @Audrey15 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147