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Discussion topic: staying with Sky Broadband Superfast

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This message was authored by: BrianStalker

staying with Sky Broadband Superfast

Hi , my TV and broadband contract is up for renewal in March and we have got offers to renew on both.

We currently have FTTC - Superfast Broadband

I would like to stay with that for now , as I dont want to lose having a copper landline.

In Feb they actually sent me an email with cost options for staying on this broadband product.

I've had two conversations to try and renew with them , both times they cannot seem to understand we do not want to move to Full Fibre. Just keep pushing the cheaper Full Fibre which we do not want at this stage (I accept we will have to do that at some time in the near future)

The guy told me today , that they dont have any special offers at the moment and I should ring back in March , when they will have new monthly offers. Not sure if that is true or just saying it to stop the call..

Anyway is anyone else staying with FTTC and has been able to renew their broadband contract recently ?

 

Thanks

 

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This message was authored by: jamesn123

Re: staying with Sky Broadband Superfast

Posted by a Superuser, not a Sky employee. Find out more

@BrianStalker 

You don't need to 'renew' your broadband, your service continues as is on a 30 day rolling contract. What it sounds like you want to do is take out a new minimum term and a contract discount. Its unlikely Sky will offer you this if FTTP is available because the wholesale cost to them of FTTP via Openreach is likely to be cheaper than FTTC, therefore they have no incentive to offer you any discount. Additionally if you were to move to another provider is very likely they would not accept an order for FTTC/it would automatically be placed as an FTTP one. 

I am NOT a Sky Employee
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This message was authored by: BrianStalker

Re: staying with Sky Broadband Superfast

@jamesn123 @Thanks for info.

i have spoken to Sky again today and have been able to keep existing FTTC with a new 24 month term with a contract discount.

It would have been cheaper to convert to FTTP. 

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