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Discussion topic: speed of Internet and keeps cutting out

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This message was authored by: Elton

speed of Internet and keeps cutting out

For the past two weeks my internet connection is low and keeps Cutting out and a get a red light on the No connection I've been a customer for years now and it's been like this Since I have got it, but it's just getting worse now don't know Why I pay so much money for internet that don't work Most of the time 

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This message was authored by: caesarome

Re: speed of Internet and keeps cutting out

Posted by a Superuser, not a Sky employee. Find out more

@Elton 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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