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Discussion topic: speed keeps under 10 mb for 3 days, how to get refund

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Message posted on ‎22 Jun 2025 01:04 PM

speed keeps under 10 mb for 3 days, how to get refund

How to get refund, 2 nd time 3 days in a row below 10 mb speed
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Avatar for peter-marlow+1966
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This message was authored by: peter-marlow+1966

Message posted on ‎22 Jun 2025 01:06 PM

Re: speed keeps under 10 mb for 3 days, how to get refund

Posted by a Superuser, not a Sky employee. Find out more

You need to call sky  about  this and talk to  them  we are all just fellow customers on here like yourself 

P c marlow
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Message posted on ‎22 Jun 2025 01:27 PM

Re: speed keeps under 10 mb for 3 days, how to get refund

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@Handyman is this the speed to your Sky Hub? Or wifi speed?

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Message posted on ‎22 Jun 2025 01:31 PM

Re: speed keeps under 10 mb for 3 days, how to get refund

Posted by a Superuser, not a Sky employee. Find out more

@Handyman 

 

https://www.sky.com/help/articles/sky-broadband-speed-guarantee 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: Handyman

Message posted on ‎22 Jun 2025 01:48 PM

Re: speed keeps under 10 mb for 3 days, how to get refund

Download speed below 10 mb for 3 days

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Message posted on ‎22 Jun 2025 02:46 PM

Re: speed keeps under 10 mb for 3 days, how to get refund

Posted by a Superuser, not a Sky employee. Find out more

@Handyman the link in @TimmyBGood 's post explains how  the speed guarantee works. 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Message posted on ‎22 Jun 2025 03:23 PM

Re: speed keeps under 10 mb for 3 days, how to get refund

@Handyman What is the service checker showing!

 

https://www.sky.com/servicechecker

 

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