slow broadband speeds

[deesidered]

Hi knowledgeable people

Once again I am having issues with my broadband keep dropping out and now it seems our speed has dropped to 50mbps, Our guarenteed speed is 100 Mbps and we were getting 150 Mbps. Done the speed cjeck and sky have now said they cannot repair it. They say there are no issues in our area and we are free to leave them.

2 years ago we were having the same issue and they sent out BT who replaced some of the copper wire into out house as they thought it looked old. The last BT engineer said that Sky should just change us to fibre to the property as it is available but Sky seem happy to just lose us. our issues usually happen during high winds and heavy rain our broadband just constantly drops. Any ideas what I can do to get Sky to get us cjamged over to FTTP ???? Clearly our copper cables are shot.

Any Help / advise appreciated.

Phill Roberts

[TimmyBGood]

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@deesidered wrote:

Any ideas what I can do to get Sky to get us cjamged over to FTTP ???? 

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FTTP is only available for resale by an ISP if there's Openreach optical infrastructure in the area.

An additional complication is that even where this is the case, Sky won't migrate existing G.fast subscribers to FTTP.

[TimmyBGood]

@deesidered 

Putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

[deesidered]

@TimmyBGood 

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Handback
Threshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date High Low High Low       VDSL Range A (Clean) 
80 69.1 20 19 63.2 Unavailable Available VDSL Range B (Impacted) 
80 67  Unavailable Available G.fast Range A (Clean) 
-- -- -- -- -- Unavailable -- G.fast Range B (Impacted) 
-- -- -- -- -- Unavailable --

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install Process WBC FTTP Up to 1000 Up to 220 -- Available 1 Stage

Other Offerings Availability Date VDSL Multicast Available

Exchange Product Restrictions Status FTTP Priority Exchange Y WLR Withdrawal Y SOADSL Restriction N

[deesidered]

@ TimmyBGood

Had to delete a combination of numbers from the results but they were in the top lines. Hopefully I have managed to include the relevant  data

Phill

[deesidered]

Hi @TimmyBGood

Just thought I should print off my router stats as there seems to be a lot of noise on my line and may explain there is a fault which Sky cannot see.

Router Statistics

System Up Time: 01:06:49

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 1259393 2633711 0 112422 5605023 01:04:04 LAN Up 933976 480877 0 4059456 116519 01:06:49 WLAN (2.4 GHz) Up 84112 60398 0 16189 3933 00:59:19 WLAN (5 GHz) Up 1698153 742580 0 2168384 23788 00:59:15

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Broadband Link Downstream Upstream Connection Speed 59049 kbps 6464 kbps Line Attenuation D1(38.3 dB) , D2(0.0 dB) , D3(0.0 dB) U0(0.0 dB) , U1(0.0 dB) , U2(0.0 dB) Noise Margin 25.1 dB 20.2 dB

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Poll Interval:

Thanks for your help

@Deeside_Red

Phill

[jamesn123]

@deesidered 

You do indeed have FTTP avaliable to you. However you are likely stuck in the position where Sky seem to refuse to upgrade G.Fast customers to FTTP. If Sky have said they wont do any further repairs to your line then your best option is to just move to another ISP honestly.

[deesidered]

@jamesn123

just been in discussion on chat with Sky but the guy could not help so has passed me a phone number to ring them. I have had the email saying free to leave so I guess that may be my only option.

Thanks everyone