i have recently purchased sky ultra fibre on a deal and i am appuled on how slow it is im getting no more than 150 download speed and no more than 50 upload speed
I am disgusted with this, Sky is supposed to be a big money company, My children are now crying because pepper pig is teleporting around on the TV, Its disgusting. I am honest to god SHOCKED!!! Im a mother of 5 children i dont know how to handle this. I need support im a signle mother!!! My microwave is now being weird because of it and my fridge!!!!
Posted by a Superuser, not a Sky employee. Find out more
I would say that you a a busy house with 5 children and your broadband speed is not fast enough for you and this is probably why you are having problems
Posted by a Superuser, not a Sky employee. Find out more
The 150 mps is what you get to the hub, the more devices that are connected to the Internet the weaker the signal to each device is over the wifi, you probably need faster broadband to coup with your busy household my be full fibre to the property 500mps, or sky gigafast broadband 900mps
In what way is this affecting your microwave and fridge?
If you’re not already aware the Sky Community is a customer led discussion forum where Sky customers are available to help other customers and you aren’t contacting Sky Customer Services.
▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Posted by a Superuser, not a Sky employee. Find out more
I personally have sky gigafast broadband 900mps, with two 55inch sky glass tvs a puck, sky live camera, lg smart tv, x box, pc,laptop, tablet, 3 alexers, freesat box, 3 phones, and when we have family or friends, around i can have up to 8 mobile phones connected to my broadband with no problems
Posted by a Superuser, not a Sky employee. Find out more
@gderufyklegrukt as suggested it could simplly be too many devices using the connection st once or simply slow wifi in your home. Unfortunately improving the speed to the hub doesnt magically sort slow wifi speeds due to the layout of your home.
Have you called Sky as they should be able to advise but dont be too surprised if they suggest adding their WiFi Max bundle to your sub as that can give you up to 3 extenders to improve your wifi.
========================================================= 65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
