sky hub needs to be reset each morning to get wi fi

[jen2024]

Every morning the Sky hub needs to be turned on and off to get Wi Fi. The display lights on the front do not change at all from normal working conditions but the WI Fi isn't working. Sometimes happens during the day too but every single morning it happens and needs to be turned off and on.

[jen2024]

Every morning the Sky hub needs to be turned on and off to get Wi Fi. The display lights on the front do not change at all from normal working conditions but the WI Fi isn't working. Sometimes happens during the day too but every single morning it happens and needs to be turned off and on.

Statistics below:

Router Statistics

System Up Time: 02:21:53

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 205839 329645 0 33534 76066 02:20:15 LAN Up 19790 12557 2 7757 6701 02:21:53 WLAN Up 131856 80338 0 0 0 02:20:56

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Broadband Link Downstream Upstream Connection Speed (Kbps) 80000 20000 Line Attenuation (dB) DS1:8.4    DS2:18.2    DS3:29.2 US0:3.0    US1:13.6    US2:20.4 Noise Margin (dB) DS1:6.6    DS2:6.6    DS3:6.6 US0:7.5    US1:7.6    US2:7.6

[jamesn123]

@jen2024 

Could you post your router stats in the morning?

[jen2024]

Thanks for your reply.. The settings are below:

Router Statistics

System Up Time: 02:54:43

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 115791 218792 0 0 0 02:53:14 LAN Up 22465 15111 3 0 0 02:54:43 WLAN Up 378329 162325 0 1 0 02:54:43

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Broadband Link Downstream Upstream Connection Speed (Kbps) 79999 20000 Line Attenuation (dB) DS1:8.3    DS2:18.0    DS3:28.6 US0:3.1    US1:13.4    US2:20.1 Noise Margin (dB) DS1:6.6    DS2:6.6    DS3:6.6 US0:7.5    US1:7.6    US2:7.6

[jen2024]

@jamesn123 

Hi Thanks for your reply. the router details are as follows: Thanks

Router Statistics
System Up Time: 02:54:43
Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time
WAN MER 115791 218792 0 0 0 02:53:14
LAN Up 22465 15111 3 0 0 02:54:43
WLAN Up 378329 162325 0 1 0 02:54:43
Broadband Link Downstream Upstream
Connection Speed (Kbps) 79999 20000
Line Attenuation (dB) DS1:8.3 DS2:18.0 DS3:28.6 US0:3.1 US1:13.4 US2:20.1
Noise Margin (dB) DS1:6.6 DS2:6.6 DS3:6.6 US0:7.5 US1:7.6 US2:7.6

[jamesn123 · Accepted solution]

@jen2024 

Although your router stats don't suggest anything is wrong I would say you need a new router as the one your using is old & not appropriate for the package you are on.

[jen2024]

@jamesn123 

Hi thanks for your reply. I spoke to sky and they said the same and have sent out a new updated router.

Thanks again for your help much appreciated.