0

Discussion topic: sky gigafast maximum speeds are ranging from 30mbps to 250

Reply
This message was authored by: billyfraser1993

sky gigafast maximum speeds are ranging from 30mbps to 250

my speeds over the pastt 3 weeks have dropped to 30mbps to 250 and fluctuating badly theyve been solidly over 900mbps for the past 6 months and now they have just slumped but my uploads are still great help would be great.

Reply

All Replies

This message was authored by: Mr+Flibbles+86

Re: sky gigafast maximum speeds are ranging from 30mbps to 250

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by: minnie584

Re: sky gigafast maximum speeds are ranging from 30mbps to 250


@billyfraser1993 wrote:

my speeds over the pastt 3 weeks have dropped to 30mbps to 250 and fluctuating badly theyve been solidly over 900mbps for the past 6 months and now they have just slumped but my uploads are still great help would be great. K Tag


While less likely to cause such a drastic and fluctuating drop while uploads remain good, your router could be malfunctioning or experiencing performance degradation.

Avatar for billyfraser1993
Level 1 icon
Topic Author
This message was authored by: billyfraser1993

Re: sky gigafast maximum speeds are ranging from 30mbps to 250

I use a third party high end gaming router and thought it might be the router then switched to the sky router and it does the same thing 

This message was authored by: Tom-W19

Re: sky gigafast maximum speeds are ranging from 30mbps to 250

Hi @billyfraser1993 

 

Your post has been escalated again to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
Reply