sky broadband shield gives an error message your sky broadband is'nt active just yet try again once

[PSANKAR]

sky broadband shield gives an error message your sky broadband is'nt active just yet try again once we've got you up and running

customer is an active brodband customer.

.

it was working fine earlier ..

customer is trying access the settings on sky BB shield.

tried the normal t/s removed the mysky app and installed. . its the same what needs to be done 

[Highlinder]

@PSANKAR  I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Tom-W19]

Thanks for escalating. We've sent an invite to @PSANKAR.

[Mark+Rooney]

I'm having the same message after changing broadband deals. Is there a fix available?

[Lisa-P1987]

We are still looking to help you @PSANKAR . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks