sky broadband hub

[wayno67]

we keep loosing internet but supply to house is ok ,router works fine for a couple of days then we get an amber light on the voice indication light (should be green),then i have to reboot router then ok again for a day or so,i have unplugged it and restartarted it too ,and issue keeps happening.

[cookiemonsteruk]

@wayno67 

Can you log onto your hub and post the last 24 hours of syslog from the support section after removing the public ip address from the post and modifying the date stamp from the post

[wayno67]

syslog: [ 0.220000] brcmboard registered
syslog: [ 18.186000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link UP 100 mbps full duplex
syslog: [ 20.238000] eth1 (Ext switch port: 1) (Logical Port: 9) Link UP 1000 mbps full duplex
syslog: [ 20.269000] eth2 (Ext switch port: 2) (Logical Port: 10) Link UP 1000 mbps full duplex
syslog: [ 20.300000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 1000 mbps full duplex
syslog: [ 21.233000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link DOWN.
syslog: [ 21.265000] eth1 (Ext switch port: 1) (Logical Port: 9) Link DOWN.
syslog: [ 21.295000] eth2 (Ext switch port: 2) (Logical Port: 10) Link DOWN.
syslog: [ 21.325000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.
syslog: [ 22.259000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link UP 100 mbps full duplex syslog: [ 23.333000] eth1 (Ext switch port: 1)
(Logical Port: 9) Link UP 1000 mbps full duplex
syslog: [ 24.386000] eth2 (Ext switch port: 2) (Logical Port: 10) Link UP 1000 mbps full duplex
syslog: [ 24.421000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 1000 mbps full duplex
syslog: [ 33.231000] Line 0: xDSL link down
syslog: [ 41.251000] Line 0: xDSL link down
syslog: Voice Disconnected
syslog: Voice Connecting
syslog: [ 52.253000] Line 0: xDSL link down
syslog: Voice Disconnected
syslog: sky dhcpc client (v0.0.1) started
syslog: sky dhcpc client (v0.0.1) started
syslog: eth3.1 - WAN link UP.
syslog: Received valid DHCP lease from server. Connection UP.
syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D211218E007511/6CA0B4844278/94.8.9.172/7.02.0201.R/::1]
syslog: Send out NTP request to ntp1.isp.sky.com
syslog: Time has been set from ntp1.isp.sky.com
syslog: Received NTP Sync Reply from ntp1.isp.sky.com
syslog: bind 0.0.0.0 - Address already in use
syslog: bind 0.0.0.0 - Address already in use
syslog: bind 0.0.0.0 - Address already in use
syslog: bind 0.0.0.0 - Address already in use
syslog: WAN IPV6 UP
syslog: Voice IP Connection Up: 2a02:c7e:86b:c00::1/64
syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D211218E007511/6CA0B4844278/94.8.9.172/7.02.0201.R/2a02:c7e:86b:c00::1]
syslog: TR69: Connect to Production ACS
syslog: TR69: Connection to ACS Complete
syslog: TR69: Voice Line SIP configuration received
syslog: TR69: Close ACS Connection
syslog: Voice Disconnected
syslog: Voice Connecting
syslog: Voice HARDENING
syslog: Voice Connected
syslog: Voice Disconnected
syslog: Voice Disconnected
syslog: Voice Connecting
syslog: Voice Connected
syslog: TR69: Connect to Production ACS
syslog: TR69: Connection to ACS Complete
syslog: TR69: Close ACS Connection
syslog: TR69: Connect to Production ACS
syslog: TR69: Connection to ACS Complete
syslog: TR69: Close ACS Connection
syslog: WAN IPV6 UP syslog: Lease renewed 3600
syslog: WAN IPV6 UP
syslog: Lease renewed 3600

[cookiemonsteruk]

@wayno67 

Is this an fttp install or fttc ?

Could you post your hub stats

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[wayno67]

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN WANoE 2236244 6382640 0 219935 11391274 01:44:34 LAN Up 1295381 330919 0 9238850 138077 01:46:28 WLAN (2.4 GHz) Up 40586 18324 0 7555 1846 01:45:23 WLAN (5 GHz) Up 5154349 1281654 0 0 103055 01:44:38

---

Broadband Link Downstream Upstream Connection Speed 0 kbps 0 kbps

[wayno67]

all i can tell you is we have  sky fibre gigafast

[cookiemonsteruk]

@wayno67 

Ah, fttp. Just from the syslog at boot up the router is showing all ethernet ports as external and there a reference to xdsl. What ethernet port on the hub is the ont plugged into?

[cookiemonsteruk]

@wayno67 

And how many times a day is the phone light showing amber?

[wayno67]

sometimes 1once a day or not at all for a few days

[wayno67]

port 4 on router

[cookiemonsteruk]

@wayno67 

And the ethernet is defo plugged into eth3 lan port 4 the one with wan above and the only way of fixing it is to reboot the hub?

[wayno67]

yes thats correct has wan above it

[cookiemonsteruk]

@wayno67 

Check back on this thread over the next day or two using preferrably a chrome browser 

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Tom-W19]

Thanks for escalating. We've sent an invite to wayno67.

[Anthonyh1976]

Did you manage to get this resolved @wayno67?

I have the same issue where my internet connection is fine for days and then the voice will drop and internet access drops.  The router still appears to be connected but we cannot browse to Google etc and get DHCP errors on the kids Xbox.

A reboot resolves the issue.

My log shows TR69: Connect to ACS Failed: Could not resolve host