replaceed hub14/07/2024 as other was faulty`

[loverboi]

hi i changed the 203 hub 4.2  black hub sent as replacement 🙂 and was swaped for the faulty one what was causing my speed and line issue 😞 and sent replacement sky latest for q ect i changed it yesterday 13/7/2024 and and i have set up may i ask will i have any issuses with buffering on you tube ect ? for 10 day as was told by sky that it will take 10 days to settle as it will see it as a new line at the exchange and during them 10 day is it normal to have drop outs wifi or buffering on apps like youtube ect ? any help/asurance and advice be helpful thanks and will be very very thank  full and thanks in advance (sorry a little bit of a perfectionist sorry 😞  🙂  😄

[TimmyBGood]

@loverboi 

It's not 'seen as a new line' but on a copper line the disconnection and reconnection involved in the swap might trigger Openreach DLM.

I'm afraid being perfectionist about something as inherently flakey as FTTC (which by definition runs over phone cabling never intended for data transmission) is unlikely to be rewarded.

For FTTP the retraining period is irrelevant, although that message doesn't seem to have got through to Sky support.

[loverboi]

i forgot to say that im autisic and im registered with the accessibility team and i think the  new router is faulty  as im getting this  😞 and advice and help and sugestions will be very appreciated thaanks in advance 😞  🙂

Router Statistics

System Up Time: 13:10:44

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 4450851 2614072 0 28733 2565416 12:02:50 LAN Up 1290206 2377691 11 3061742 96991 13:10:45 WLAN (2.4 GHz) Up 229094 0 0 14564 0 13:04:19 WLAN (5 GHz) Up 5959283 7448480 0 66977 0 03:06:49

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Broadband Link Downstream Upstream Connection Speed 39999 kbps 8496 kbps Line Attenuation D1(13.8 dB) , D2(36.4 dB) , D3(57.4 dB) U0(5.3 dB) , U1(29.0 dB) , U2(45.6 dB) Noise Margin 10.4 dB 7.0 dB

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Poll Interval:

Seconds (at least 3s):

Set Interval Stop

[loverboi]

and im autisic and have mild learning difficulties

[Highlinder]

@loverboi  If you are registered with the accessibility team you should contact them for the best help in solving the issues you are having as they are best placed to help you with this.

[loverboi]

I explained about this about the thought of my router are brand-new one and I said always to do the Internet and I said could I have a replacement router sent and they said I've got confused about why I wanted to change your Wi-Fi password and I said, I don't know why is not syncing properly with the line as you can see in the pictures 

[loverboi]

And I asked about could I have a motor sent and I just a bit rude and the phone when I asked have a replacement got aggressive and said you got sent one the other day? I said I think I've got sent a faulty router. But we have nothing of it they said no he must be able to do your computer

[Highlinder]

@loverboiLooking at the reponses I think directed at myself that if the point of contact is with the accessibility team there is not much the forum can do for you as the Sky team would just direct you back to the accessibility team again who are the best to help solve your problems.

[loverboi]

hi thanks i contact them tomorrow and see  🙂