red los light on ONT - no internet

[45tc]

Cant get through to sky, the service checker tools etc are no help & are not finding an issue.

Tried following them anyway & no joy. Reset ONT & router - nothing.

ONT has a static RED light on LOS.

Please can this be looked at ASAP! appreciate it

[Highlinder]

@45tc  Is this still the ongoing issue with the red LOS light on the ONT?

[45tc · Accepted solution]

Seems to have been sorted overnight, was off for around 12hours 5pm-5am

doing some research etc seemed that there was an issue external to my property so im assuming openreach broke something somewhere & repaired it overnight!

Thanks!

[Shea3]

Hi my openreach box on the wall LOS light is red no cables have been touched nothing 

[Doc5907]

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@Shea3 wrote:

Hi my openreach box on the wall LOS light is red no cables have been touched nothing 

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@Shea3 

A red LOS light on the ONT indicates an external issue with your fibre connection for which you will need to call Sky who will arrange Openreach to investigate. Unfortunately with the current holidays this could take a few days but keep an eye on it as a fix could come sooner.