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Discussion topic: "voice" light on Fibre router orange every day

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This message was authored by DJsnap This message was authored by: DJsnap

"voice" light on Fibre router orange every day

I have Sky Fibre 150.  No phone line connection used.  Devices are X1 LAN and multiple WiFi.

EVERY day at least once the "Voice" light turns orange and the internet drops.  

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This message was authored by Highlinder This message was authored by: Highlinder

Re: "voice" light on Fibre router orange every day

Posted by a Superuser, not a Sky employee. Find out more

@DJsnap  Have you tried running the broadband test to see if picks up any faiults when this is happening?



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DJsnap
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This message was authored by DJsnap This message was authored by: DJsnap

Re: "voice" light on Fibre router orange every day

Yes.

 

Everything shows ok, fairly new installation.

Both Fibre box and router are on separate power sockets with nothing else.

 

This message was authored by Highlinder This message was authored by: Highlinder

Re: "voice" light on Fibre router orange every day

Posted by a Superuser, not a Sky employee. Find out more

@DJsnap  So when running the broadband test when the fault is happening it is showing as okay? Does the voice light go back to green itself or do you have to then re-set the router for this to happen?



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This message was authored by Chrisee This message was authored by: Chrisee

Re: "voice" light on Fibre router orange every day

Posted by a Superuser, not a Sky employee. Find out more

@DJsnap previously where this has happened it is a fault on the Sky server connecting your line. Powering down the hub for around an hour may well, clear thecfault as you connect to a different physical unit or waithing until Sky's engineers fix the bad unit 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
DJsnap
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This message was authored by DJsnap This message was authored by: DJsnap

Re: "voice" light on Fibre router orange every day

The test shows "we cannot find your hub"

 

The orange "voice" light remains orange one lit, it never returns to green.

 

Restarting the hub clears the fault.

 

Happens daily between 01:00 and 06:00 

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