"Your connection has dropped"

[PaulaG73]

All day my internet connection has been dropping, working for approximately 10-20 minutes then completely dropping again.

I ran the connection diagnosis multiple times, restarted the router and nothing is working.

As I am writing this, my signal has cut out twice.

When I select "test my broadband" everything shows as fine even when there is no internet connection on any of my devices.

Please advise.

[Highlinder]

@PaulaG73  Are you testing the broadband when it is only up or when it is down?

[jackdaw84]

Having the exact same problem currently connection is dropping multiple times in a day after 20 minutes of being up and working. have tried the connection tester when it's down but it's saying all fine, when it's up same result. The tech I spoke with today when I called couldn't see anything wrong with the line or at the exchange. have now video and took pictures of the admin pages when it drops out.

[JC44181]

We've been having the exact same problem since the 14th July! Again the checker says everything is fine when I don't have WiFi showing up on our phones/television/laptops!