Maybe spam email?

[caesarome]

@Thomas18 

If it was this one then it was from Sky as they are replacing old broadband hubs, I had the same one a few weeks back:

At Sky we’re always looking to bring the latest innovative technology to our customers. As we do this, we’re always making improvements to our infrastructure to enhance both its reliability and performance.

In 2022, the UK government published a new security framework to make the UK’s telecommunications infrastructure more resilient.

In line with government guidance, we wanted to let you know while your hub continues to keep you connected to the internet, it no longer receives service and security updates. To review your options, including how to update or change your hub, visit our portal here. You’ll need to have your Sky ID and password ready to log in.

[pavichal]

I too received this email. only just got round to looking into it. However the link just goes to sky.com. I cant see where I am supposed to order a replacement from. Can anyone advise exactly where on their website I am suppose to go. I've looked all over and cant find it.

Cheers

[Chrisee]

@pavichal the link should take you to a page where you sign in with the Sky id linked to the broadband sccount then forward you to the page you require. Try a different browser or turn off pop up blockers to see if thst helps. If dtill stuckgive Sky a call.

[UncleZigi]

Me, to. The link in the email, takes me to sky.com homepage. I cant find anything anywhere in my account on how to upgrade the hub.

The url, behind the link in the email, is this:

https://t.newsletter.contact.sky/r/?id=haa3a8ef,fbf438a1,4a3b02ad

Possibly the id might be personal to me.

[Chrisee]

@UncleZigi sign in usingbthe Skybid linked to the account otherwise it definitely wont work.0

[UncleZigi]

I did that. No difference.

[caesarome]

@UncleZigi 

You will have to call to see if they can get this replacement hub ordered for you.