Maybe spam email?

[caesarome]

@Thomas18 

If it was this one then it was from Sky as they are replacing old broadband hubs, I had the same one a few weeks back:

At Sky we’re always looking to bring the latest innovative technology to our customers. As we do this, we’re always making improvements to our infrastructure to enhance both its reliability and performance.

In 2022, the UK government published a new security framework to make the UK’s telecommunications infrastructure more resilient.

In line with government guidance, we wanted to let you know while your hub continues to keep you connected to the internet, it no longer receives service and security updates. To review your options, including how to update or change your hub, visit our portal here. You’ll need to have your Sky ID and password ready to log in.

[pavichal]

I too received this email. only just got round to looking into it. However the link just goes to sky.com. I cant see where I am supposed to order a replacement from. Can anyone advise exactly where on their website I am suppose to go. I've looked all over and cant find it.

Cheers

[Chrisee]

@pavichal the link should take you to a page where you sign in with the Sky id linked to the broadband sccount then forward you to the page you require. Try a different browser or turn off pop up blockers to see if thst helps. If dtill stuckgive Sky a call.

[UncleZigi]

Me, to. The link in the email, takes me to sky.com homepage. I cant find anything anywhere in my account on how to upgrade the hub.

The url, behind the link in the email, is this:

https://t.newsletter.contact.sky/r/?id=haa3a8ef,fbf438a1,4a3b02ad

Possibly the id might be personal to me.

[Chrisee]

@UncleZigi sign in usingbthe Skybid linked to the account otherwise it definitely wont work.0

[UncleZigi]

I did that. No difference.

[caesarome]

@UncleZigi 

You will have to call to see if they can get this replacement hub ordered for you.

[Sarahelmo]

Everyone with sky broadband is getting the email and only applies to you if you are using one of the old. Just go on sky site search upgrading hub, check your hub against the pictures and tells you if you need to change . 

I check mine and says the below

No, I'm using a different hub

This means you already have one of the latest Sky hubs.

If you're upgrading your package, you'll automatically get a new hub if needed.

Having issues with your hub? Follow the

[GrahamD2]

H ii got a letter today telling me I need to update my current skyQ hub go to sky porta to do itl. I can't find anywhere I can find the sky portal or a link to go to update my hub!. Any help much appreciated 

[caesarome]

Without seeing the letter we can't see what it says but when I did mine I was sent an email with a link to the IMEI site on it. If there is no link inthis letter then you will have to call them.

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

[huss1969]

Same here, I have received the letter today which is identical to the emails that have been mentioned on here. Been on my online account and there is nothing anywhere for me to click on to upgrade my hub.

[caesarome]

@huss1969 

You will have to call in to get this ordered.

The issue with these letters has been flagged to Sky.

[Welshdragon82]

For those who have recieved a letter instead of an email, there is a link at the bottom of the letter -

sky.com/skyhuboptions

when you enter this into your browser it takes you to the page you need to check if you need a new hub

[huss1969]

Managed to order a free hub online using that link. Thanks for the help.