22 Feb 2025 05:49 AM
Posted by a Superuser, not a Sky employee. Find out moreIf it was this one then it was from Sky as they are replacing old broadband hubs, I had the same one a few weeks back:
At Sky we’re always looking to bring the latest innovative technology to our customers. As we do this, we’re always making improvements to our infrastructure to enhance both its reliability and performance.
In 2022, the UK government published a new security framework to make the UK’s telecommunications infrastructure more resilient.
In line with government guidance, we wanted to let you know while your hub continues to keep you connected to the internet, it no longer receives service and security updates. To review your options, including how to update or change your hub, visit our portal here. You’ll need to have your Sky ID and password ready to log in.
18 Mar 2025 09:25 AM
I too received this email. only just got round to looking into it. However the link just goes to sky.com. I cant see where I am supposed to order a replacement from. Can anyone advise exactly where on their website I am suppose to go. I've looked all over and cant find it.
Cheers
18 Mar 2025 09:46 AM
Posted by a Superuser, not a Sky employee. Find out more@pavichal the link should take you to a page where you sign in with the Sky id linked to the broadband sccount then forward you to the page you require. Try a different browser or turn off pop up blockers to see if thst helps. If dtill stuckgive Sky a call.
18 Mar 2025 08:37 PM
Me, to. The link in the email, takes me to sky.com homepage. I cant find anything anywhere in my account on how to upgrade the hub.
The url, behind the link in the email, is this:
https://t.newsletter.contact.sky/r/?id=haa3a8ef,fbf438a1,4a3b02ad
Possibly the id might be personal to me.
18 Mar 2025 09:19 PM
Posted by a Superuser, not a Sky employee. Find out more@UncleZigi sign in usingbthe Skybid linked to the account otherwise it definitely wont work.0
18 Mar 2025 09:38 PM
I did that. No difference.
18 Mar 2025 10:01 PM
Posted by a Superuser, not a Sky employee. Find out moreYou will have to call to see if they can get this replacement hub ordered for you.
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