06 May 2022 01:04 PM
Since 10 years, I use Sky broadband (hub Sagemcom). I have to say, speed is fine, sometimes there are troubles but recently I met completely new problem with wifi.
Power and intranet signals are green, only wifi is red. After the hub' restarts/resets, all power, intranet and wifi signals are green for less then minute ( indeed in this time I can see, wifi works), then only wifi signal goes red. Power and intranet are green all time.
Could anyone help me to figure out how to fix it? I tried multi times to restart, change cables etc., but no wifi at all. Also, I checked, there is no 'strange' connections and speed is OK. Is there any sky help service to reorder the hub or find a solution
Regards,
Darius
06 May 2022 01:20 PM
Posted by a Superuser, not a Sky employee. Find out more@abramczykThat router should be museum, give Sky a call and request a new router. If you are out of contract, might be a good time to get a better deal also.
Just dial 150 and when asked the nature of the call say " Technical ", if you are asked for a mobile number give this, but DO NOT hang up, this should get you in the queue to speak to an advisor.
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