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Discussion topic: out of date hub

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Avatar for Matt2405
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This message was authored by: Matt2405

Message posted on ‎19 Jul 2025 09:58 AM

out of date hub

my hub is over 8 years old and the connecting drops in and out

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎19 Jul 2025 10:05 AM

Re: out of date hub

Posted by a Superuser, not a Sky employee. Find out more

@Matt2405 

Which hub do you have?


Sky are replacing old Sky Q hubs (emails/letters are being sent out in batches to affected customers). This replacement is due to security updates no longer being available after the new year.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with:
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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎19 Jul 2025 10:06 AM

Re: out of date hub

Posted by a Superuser, not a Sky employee. Find out more
@Matt2405 wrote:

my hub is over 8 years old 

That's probably a Q Hub (released in late 2015)

 

All Q Hubs are being swapped out over the course of 2025.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: JimM1

Message posted on ‎19 Jul 2025 11:03 AM

Re: out of date hub

@Matt2405 Hubs if you do need to take a look see!

 

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

 

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