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Discussion topic: openreach LOS red light on！How can I report this fiber connection issue to sky?

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This message was authored by: Ymrg1130

Message posted on ‎16 Jun 2024 05:23 AM

openreach LOS red light on！How can I report this fiber connection issue to sky?

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 Already tried reboot and replug the green fiber line. I work from home so I really need this fixed as soon as possible. How could I report this to sky or openreach?

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎16 Jun 2024 05:39 AM

Re: openreach LOS red light on！How can I report this fiber connection issue to sky?

Posted by a Superuser, not a Sky employee. Find out more

@Ymrg1130 

 

LOS or loss of service is usually an external fault . You can call sky on :-


Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

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This message was authored by: Daniel0210

Message posted on ‎16 Jun 2024 07:29 AM

Re: openreach LOS red light on！How can I report this fiber connection issue to sky?

Posted by a Superuser, not a Sky employee. Find out more
@Ymrg1130 wrote:
I work from home so I really need this fixed as soon as possible.

@Ymrg1130 

Openreach aim to fix faults within 2 working days from being notified and claim to achieve this in 85% of cases. wfh doesn't afford a priority repair to what is a domestic service so you may need to make alternative arrangements for the next couple of days. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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