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Discussion topic: no sky for about 30 minutes

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Avatar for misty+forest
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This message was authored by: misty+forest

Message posted on ‎01 Apr 2024 05:42 PM

no sky for about 30 minutes

My sky keeps dropping no good calling them they just say you are lying so now they want £50 PM for this aweful service, bank holiday monday and i donr tahve internet that is reliable in 2024! DISGRACEFUL!

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎01 Apr 2024 05:53 PM

Re: no sky for about 30 minutes

Posted by a Superuser, not a Sky employee. Find out more

@misty+forest   Fornthe forum to help please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Tom-W19

Message posted on ‎02 Apr 2024 09:25 AM

Re: no sky for about 30 minutes

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @Juned.

Thanks
Tom
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