no internet connection since 24’th Sept

[Jlai]

Hi,  internet is down since 24'th Sept.  have factory reset, turned power off but still can't resolve, only power and WiFi light are on in green, internet and voice light is off, run broadband check via sky support, but replied our tests are currently unavailable, pls help.

[Jlai]

no more work from home,

mobile data plan 95% used ,

no scheduled work appointment from sky / open reach , 

it's the fourth day now, when will my internet connection be fixed ?

[Daniel0210]

@Jlai 
Have you actually contacted Sky and reported your fault? 

[Jlai]

@Daniel0210 

Yes,

Sky support tried to run tests 3 times and not successful, they said the tests could not run through, they would pass the case to other department,

they issued me a case ref. No. on 24'th Sept ,

[Daniel0210]

@Jlai 

If it's been passed to a back office team there's not a lot fellow customers here can do to help.

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).

[Jlai]

Just received a text message from Sky saying they are still waiting for an update today, asked to wait for another 72 hours,rest of all refer to online support,We are now no more work from home and mobile data plan exhausted!

what sort of service or company is this? 

[Daniel0210]

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@Jlai wrote:

what sort of service or company is this? 

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@Jlai 

It's a domestic service so any working from home is always at your own risk. No priority is given to customers wfh.