no broadband for over 11 days and no update from SKY

[dunkanmakwarrie]

There was a loss of connection that a BT Openreach engineer could not immediately fix and I have had no update or way to contact SKY and it is incredibly stressful and upsetting. I have been without interent in the house for over 11 days and with no forseeable resolution .. paying £37 a month !!

[Daniel0210]

@dunkanmakwarrie 

You will need to contact Sky for an update and they can only tell you the latest Openreach have told them.

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).