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Discussion topic: new broadband not linking to sky account

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This message was authored by Elizabeth28 This message was authored by: Elizabeth28

new broadband not linking to sky account

Recently joined with Sky, been ongoing delays with getting my wifi set up. had no service in my house either so ended up switching mobile providers to sky as i thought that would be convenient. I had made an account with sky when ordering the broadband but issues were there where i couldnt view my order and now the only thing on my sky account is my mobile plan. (after getting the plan two weeks after making account for broadband)

 

my broadband has been installed today after been waiting for a month with a previous visit cancelled by sky. i still cant seem to find or access my broadband online, on my account. i have all the emails confirming but no linking of the broadband to the account, only my mobile plan.

 

help!

struggling to find any links online or anyone with the same problem online! cant seem to get through to a chat with sky customer service either!


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: new broadband not linking to sky account

Posted by a Superuser, not a Sky employee. Find out more

@Elizabeth28 

Before calling Sky are you able to use this link:

 

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

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This message was authored by Chrisee This message was authored by: Chrisee

Re: new broadband not linking to sky account

Posted by a Superuser, not a Sky employee. Find out more

Hi @Elizabeth28 you need to call Sky to get the two accounts onto the same id. 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by caesarome This message was authored by: caesarome Answer

Re: new broadband not linking to sky account

Posted by a Superuser, not a Sky employee. Find out more

@Elizabeth28 

Before calling Sky are you able to use this link:

 

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Elizabeth28
Topic Author
This message was authored by Elizabeth28 This message was authored by: Elizabeth28

Re: new broadband not linking to sky account

my issue there is i cant contact sky. this happened with rescheduling my broadband install, i couldnt get in touch with anyone who was human. it wasnt until the sky team reached out to me that i was able to get it resolved before. it takes me to chat bot but its not a person and when i ring the number it takes me to another bot that keeps me going round in a loop and i dont get anywhere

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