new Sky Wifi Max router

[alistair.mck]

hi,  i just after getting connected to full fibre yesterday and with my old black 

SR203 router and was getting full 500 mb download speed,  today sky sent me the Sky Wifi Max router,  plugged all eathernet cables in to router,  and switch router on at plug and wait till it booted up.  i only seem to be getting 90mb but never switch fibre box off or anything.  will speed come through time or do i need to do anything else to resync.

thanks in advance

[Chrisee]

@alistair.mck thecwhite hubs take up to 24hrs to optimise their wifi so it may have sorted itself overnight. If it hasnt I would power cycle both the ONT and the hub and leave them forcan hour or so beforerunning speedtests.

[alistair.mck]

Hi @Chrisee thanks for replying back,    I've went back to my old Sky router,   I can see what's having issues with the 4 individual light for power, internet, WiFi and phone.   Don't like the white router is subscription based.  I have full speed when left overnight.

[Chrisee]

@alistair.mck the extra payment is not for thehub itself rather its for a bundle of services called Sky WiFi Max see https://www.sky.com/help/articles/sky-wifi-max if you dont want those services including loan of up to 3 extenders you can reject the bundle in the first 31 days but you keep the hub - your old black hub goes back in either case. The light on the new hub gives the same information in a different way see https://www.sky.com/help/articles/hub-lights-explained-max-hub

[alistair.mck]

hi,  i have black Sky Q hub and on telephone to sky tonight and they said i can only get upto 100mb download speed with that router and black ethernet with 2 orange connectors at each end can only get upto 100 mb with that cable and i need white cable with what Sky Wifi Max to get to my 500 mb package which i'm on,  just done a speed test on black router

Results:

how am i able to achieve this speed then Sky.

[Chrisee]

@alistair.mck simply because the agent was confused. Both hubs can easily offer 500Mb/s. The problem was the ethernet cable to the ONT which for whatever reason only gave "fast ethernet" ie 100Mb/s the colour is irrelevant it was either an old cable with only 4 of the 8 pins connected or had a broken core. A Cat5e cable should deliver Gigabit speeds as all 8 pins are wired.

[alistair.mck]

hi @Chrisee thanks for replying so fast,   so just to confirm all my current equipment/cables are fully compatible even on the 900mb package ?  during the 1 hour time i did use the white router,  thought it was very sluggish on wifi.  more i go each thread on the sky broadband forum i'm reading more bad reports than good on the white router,  e.g.  connection dropouts on the sky q minis etc and people changing back to black router.  think going to do the same and keep my current setup unitill sky repease a better router that uses the sky q mesh system again

[Chrisee]

@alistair.mck I have used both hubs and base my reply on my own experience and my technical knowledge.