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Discussion topic: my wifi drops every 10 mins - specialist says router is faulty

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This message was authored by SusanMorrissey This message was authored by: SusanMorrissey

my wifi drops every 10 mins - specialist says router is faulty

After two months frustration of my laptop not being able to "see" my new sky broadband, I paid a specialist to come to the house. He got my laptop on the broadband but every 10 mins or less the wifi dropped - his view is that the router is faulty. I have had to buy a usb adapter to be online at home at all. So unsatisfactory and expensive i regret the move to sky and am considering that due to no service I have a right to  cancel without penalty.  It would be so good to actually talk to a human being at sky.

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This message was authored by Chrisee This message was authored by: Chrisee

Re: my wifi drops every 10 mins - specialist says router is faulty

Posted by a Superuser, not a Sky employee. Find out more

@SusanMorrissey you can call Sky and speak to a human but you need to be patient and not accept offers of texts etc. However to makecthings as easy as possible I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: my wifi drops every 10 mins - specialist says router is faulty

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @SusanMorrissey.

Thanks
Tom
SusanMorrissey
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This message was authored by SusanMorrissey This message was authored by: SusanMorrissey

Re: my wifi drops every 10 mins - specialist says router is faulty

Hi Tom, where do I find the invite? 

This message was authored by Chrisee This message was authored by: Chrisee

Re: my wifi drops every 10 mins - specialist says router is faulty

Posted by a Superuser, not a Sky employee. Find out more

@SusanMorrissey therexshould be a brightly coloured icon on the pages innthe forum which you press tobstartva chat. However becwarned the chat team are short staffed today due to the storm.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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