my socket where the purple cable (master microfilter) should go is from Virgin medio, can I use it t

[CocoCoco]

Hi. My socket where the purple cable (master microfilter) should go is from Virgin medio, can I use it too? 

Please, could you tell me?

[TimmyBGood]

@CocoCoco 

Typically not: Virgin Media have their own network and (in most cases) don't use Openreach data cabling.

[TimmyBGood]

@CocoCoco 

Have you orderd broadband from Sky at that address, and has the activation date arrived?

[CocoCoco]

Ok, I understand.  Wher can I fix that Master Microfilter, please? 

[CocoCoco]

Yes, I did it. Everything came...the only problem is the socket to fix that Master Microfilter,  it's missing? I have just openreach but I can't fix it in

[TimmyBGood]

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@CocoCoco wrote:

Everything came...the only problem is the socket to fix that Master Microfilter,  it's missing?

---

If there's a missing or damaged faceplate then you'll need to report that to Sky.

If you have an unfiltered master faceplate then you may require a plug-in microfilter which ISPs don't supply any more.

[CocoCoco]

Ok. The only one I have on the wall is from Virgin medio? 

[TimmyBGood]

@CocoCoco 

If there's no Openreach socket at all then you need to report that to Sky: unfortunately it may have been removed when Virgin came in, but there's still a record of it at the address.