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Discussion topic: my phone and my partners phone will not fully update apps or download new ones at home.

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This message was authored by: jolovell1977

Message posted on ‎20 Jan 2025 12:45 PM

my phone and my partners phone will not fully update apps or download new ones at home.

new apps wont dowmload/ install and existing apps wont update fully

i have run all the suggested trouble shoots on both phones and it still wont work on all of them

i ran a diagnostic and the following results came back

 

5.57mbps download

0.64 mbps upload

31 ms latency

server London

 

it is also taking a long time to send videos

 

is this something to do with the wifi?

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This message was authored by: Chrisee

Message posted on ‎20 Jan 2025 01:07 PM

Re: my phone and my partners phone will not fully update apps or download new ones at home.

Posted by a Superuser, not a Sky employee. Find out more

@jolovell1977 known fault Sky are looking into.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: TimmyBGood

Message posted on ‎20 Jan 2025 01:24 PM

Re: my phone and my partners phone will not fully update apps or download new ones at home.

Posted by a Superuser, not a Sky employee. Find out more

@jolovell1977 

 

https://helpforum.sky.com/t5/Broadband/Can-t-update-or-install-apps-on-android-or-YouTube-not-workin... 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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