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Discussion topic: my new Sky Broadband account works on my phone and tv but not on my laptop

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This message was authored by SusanMorrissey This message was authored by: SusanMorrissey

my new Sky Broadband account works on my phone and tv but not on my laptop

My laptop runs on Windows 11. The new sky account does not even show up when I scan to connect to it. I have updated Windows 11.  I use the laptop in many locations and have never had this problem before. I am tethering to my phone but that is running up huge data bills.  Any ideas?

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This message was authored by Chrisee This message was authored by: Chrisee

Re: my new Sky Broadband account works on my phone and tv but not on my laptop

Posted by a Superuser, not a Sky employee. Find out more

@SusanMorrissey if you have the white Sky hub go into the hub's setting area in the My Sky app ans change the wifi security setting from WPA3-T to WPA2 to see if then the laptop ca n connect.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
SusanMorrissey
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This message was authored by SusanMorrissey This message was authored by: SusanMorrissey

Re: my new Sky Broadband account works on my phone and tv but not on my laptop

Thanks for the suggestion @Chrisee -  unfortunately it didnt work.  Any other suggestions welcomed!

This message was authored by karlunsworth This message was authored by: karlunsworth

Re: my new Sky Broadband account works on my phone and tv but not on my laptop

Hi I'm having an issue with my sons ps5 and nintendo switch both will not play any of his online games for some reason they do have inernet connection but wont connect to servers all other devices like phones/tablets are all connected ok. Anyone else had this issue?

This message was authored by karlunsworth This message was authored by: karlunsworth

Re: my new Sky Broadband account works on my phone and tv but not on my laptop

My issue has been resolved i rang sky told them about the issue and about 20 min later got a message to say they had looked into it and done a manual fix so all back up and running now

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