my internet connection keeps loosing connection for a shorty while,

[Annette16]

hi my internet connection keeps loosing connection for a shorty while, i also cannot access my admin page for my router,  it wont load the page at all, tired on my msi laptop and iphone, i have tried factory resetting my router and restarting it but both problems persists. thanks

[Chrisee]

@Annette16 what happens tonthe LEDs on the hub when you lose connection? The LEDs help you to work out what is happening see https://www.sky.com/help/articles/hub-lights-explained-start

[Annette16]

Hi thanks for the reply. My internet LED goes orange for a few seconds then comes back to green. 

[itsajay99]

I've been having the same problem too 😕

[jamesn123]

Hi @Annette16 

Please post your router stats

[jamesn123]

@itsajay99 

If you want help please post your own thread

[Annette16]

Hello, 

here are my router stats 

System Detailshelp

ManufacturerSky

ModelSR203

Firmware Version7.03.0509.R

DSL Firmware VersionA2pvfbH043p1.d26u

---

Modemhelp

Modem StatusConnected

Traffic Type:PTM

Line Rate - Upstream (Kbps):16995

Line Rate - Downstream (Kbps):32400

IPv6 Loopback Address2a02:c7e:2ea4:d000::1/128

---

Broadband Porthelp

MAC Address80:75:1f:64:d1:1a

IPv4 Address94.194.79.72

Network TypeMER

IPv4 Subnet Mask255.255.252.0

Gateway IPv4 Address94.194.76.1

IPv4 Domain Name Server90.207.238.97, 90.207.238.99

Gateway IPv6 Addressfe80::22

IPv6 Domain Name Server 

IPv6 Global Address2a02:c7e:2ea4:d000::1/64

IPv6 Link Local Addressfe80::8275:1fff:fe64:d11a

IPv6 Delegated Prefix2a02:c7e:2ea4:d000::/56

---

LAN Porthelp

MAC Address80:75:1f:64:d1:19

IPv4 Address192.168.0.1

DHCPv4On

IPv4 Subnet Mask255.255.255.0

IPv6 ULAfd6d:e154:2545:0:8275:1fff:fe64:d118/64

IPv6 Global Address2a02:c7e:2ea4:d000::1

IPv6 Link Local Addressfe80::8275:1fff:fe64:d119

DHCPv6On

---

WiFi Porthelp

Name (SSID) SKY85IBD

Region Europe

Current Channel 6 (2.4 GHz), 36 (5 GHz)

WiFi AP Enabled

Broadcast Name Yes

thanks 

[Annette16]

It might be these stats instead apologies for the confusion 

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 25086 172554 0 92773 123332 00:07:40 LAN Up 6729242 5649598 0 78934 62576 44:43:02 WLAN (2.4 GHz) Up 1470592 347774 0 484 0 44:41:13 WLAN (5 GHz) Up 13204198 5276340 0 0 39750 44:41:11

---

Broadband Link Downstream Upstream Connection Speed 32400 kbps 16995 kbps Line Attenuation D1(11.3 dB) , D2(23.7 dB) , D3(36.6 dB) U0(0.1 dB) , U1(17.6 dB) , U2(26.3 dB) Noise Margin 11.6 dB 9.4 dB

[jamesn123]

Hi @Annette16 

I can see that your line is dropping and your stats suggest a line fault. Please can you run the line test in the My Sky app to see if that allows you to book an engineer? If it doesnt we can escalate your post here to chat with a Sky rep.