They specificallt say that an adult should be present to discuss the routing on the day the fibre is run. Yiu shouldve disussed the routing, and within reason, they woudlve made it work. In my city, a contractor to sky does the FTTH installation. A first team came, and said, thry cant run the cable as I have a kock block front drive, and they dont get oaid enough to lift blocks abd reinstall. Left, and the reason they have was, Owner refused isntallation. I called sky again, they sent snither person, who disucssed the route with me, I explained I had nonissue with rhe drive being lifted, but the guys didnt want to do it. We discussed carious options, one was to install the dumbt kutside box to be inslled right in the front of the house, he himself said thats not gonna look nice... So, we worked out a route that took the cable round the house to a side wall... Then there was an issue with working in the crawl space under the hkuse... With newage HSE rules, thats a no no... But he was a senior, who did a risk assesment and ran the cableunder the house..then 2 weeks later, another team team came, lifted the lick blocks, ran the fibre cable...
After the fact, I have a feeling tiu will have a hard time getting any changes. Even if you decicee to ditch sky and get a different ISP, they will only work downstream of the powered ONT that is installed before the router.
