Discussion topic: mini sky box,want to return it.

This message was authored by: Brenda33 · ‎24 Jan 2025

unable to use it

This message was authored by: GD1 · ‎24 Jan 2025

@Brenda33 You've posted this on the broadband forum but the mini box you refer to will be a TV box, so which TV service do you subscribe to? Sky Q or Sky Stream?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Daniel0210 · ‎24 Jan 2025

@Brenda33

And why can't you use it?

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

This message was authored by: TimmyBGood · ‎24 Jan 2025

@Brenda33

Note that returning a Q Mini box doesn't stop the associated Multiscreen subscription. The correct process is to cancel the subscription and then wait for Sky to request return of the hardware.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: mini sky box,want to return it.

mini sky box,want to return it.

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