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Discussion topic: loss of broadband speed

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hayleyparsons
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This message was authored by hayleyparsons This message was authored by: hayleyparsons

loss of broadband speed

‎24 Jan 2024 04:16 PM

I'm supposed to be receiving guaranteed speed of 36 and it suddenly has dropped to 2.6!!! Can the router settings from the online login page be effecting/ causing this as we did reset it to factory settings and I don't really understand the settings to know if this is the problem??? Please help 

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jamesn123
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This message was authored by jamesn123 This message was authored by: jamesn123

Re: loss of broadband speed

‎25 Jan 2024 12:06 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @hayleyparsons 

Please post your router stats

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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hayleyparsons
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This message was authored by hayleyparsons This message was authored by: hayleyparsons

Re: loss of broadband speed

‎26 Jan 2024 04:39 AM

@jamesn123 

IMG_1384.png

 
hope this is what you asked for lol (all this router stuff goes over my head lol)

 

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cookiemonsteruk
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Re: loss of broadband speed

‎26 Jan 2024 05:45 AM

Posted by a Superuser, not a Sky employee. Find out more

@hayleyparsons 

 

The image wasn't approved as it contained your public ip address.  Click show statistics at the bottom of that page

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hayleyparsons
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Re: loss of broadband speed

‎26 Jan 2024 07:04 AM

@jamesn123 

 

IMG_1385.jpeg

 
try try again lol 

 

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Chrisee
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Re: loss of broadband speed

‎26 Jan 2024 07:09 AM

Posted by a Superuser, not a Sky employee. Find out more

@hayleyparsons there looks to be an issue with your line which is restricting your speed to 2.8Mb/s. If you run the cconnection test in the My Sky app it should pick this up and offer to book a check by an engineer. If it doesnt call Sky and ask for them to get the line checked.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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