loss of broadband speed

[hayleyparsons]

I'm supposed to be receiving guaranteed speed of 36 and it suddenly has dropped to 2.6!!! Can the router settings from the online login page be effecting/ causing this as we did reset it to factory settings and I don't really understand the settings to know if this is the problem??? Please help 

[jamesn123]

Hi @hayleyparsons 

Please post your router stats

[hayleyparsons]

@jamesn123 

 
hope this is what you asked for lol (all this router stuff goes over my head lol)

[cookiemonsteruk]

@hayleyparsons 

The image wasn't approved as it contained your public ip address.  Click show statistics at the bottom of that page

[hayleyparsons]

@jamesn123 

 
try try again lol 

[Chrisee]

@hayleyparsons there looks to be an issue with your line which is restricting your speed to 2.8Mb/s. If you run the cconnection test in the My Sky app it should pick this up and offer to book a check by an engineer. If it doesnt call Sky and ask for them to get the line checked.