0

Discussion topic: loss of broadband speed

Reply
Avatar for hayleyparsons
Level 1 icon
What's this?
This message was authored by: hayleyparsons

Message posted on ‎24 Jan 2024 04:16 PM

loss of broadband speed

I'm supposed to be receiving guaranteed speed of 36 and it suddenly has dropped to 2.6!!! Can the router settings from the online login page be effecting/ causing this as we did reset it to factory settings and I don't really understand the settings to know if this is the problem??? Please help 

Report post
Post 1 of 6
547 Views
0 Likes
Reply
Reply

All Replies

Avatar for jamesn123
Level 16 icon
What's this?
Superuser
This message was authored by: jamesn123

Message posted on ‎25 Jan 2024 12:06 PM

Re: loss of broadband speed

Posted by a Superuser, not a Sky employee. Find out more

Hi @hayleyparsons 

Please post your router stats

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Report post
Post 2 of 6
516 Views
0 Likes
Reply
Avatar for hayleyparsons
Level 1 icon
What's this?
Topic Author
This message was authored by: hayleyparsons

Message posted on ‎26 Jan 2024 04:39 AM

Re: loss of broadband speed

@jamesn123 

IMG_1384.png

 
hope this is what you asked for lol (all this router stuff goes over my head lol)

 

Report post
Post 3 of 6
495 Views
0 Likes
Reply
Avatar for cookiemonsteruk
Level 16 icon
What's this?
Superuser
This message was authored by: cookiemonsteruk

Message posted on ‎26 Jan 2024 05:45 AM

Re: loss of broadband speed

Posted by a Superuser, not a Sky employee. Find out more

@hayleyparsons 

 

The image wasn't approved as it contained your public ip address.  Click show statistics at the bottom of that page

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Report post
Post 4 of 6
487 Views
0 Likes
Reply
Avatar for hayleyparsons
Level 1 icon
What's this?
Topic Author
This message was authored by: hayleyparsons

Message posted on ‎26 Jan 2024 07:04 AM

Re: loss of broadband speed

@jamesn123 

 

IMG_1385.jpeg

 
try try again lol 

 

Report post
Post 5 of 6
473 Views
0 Likes
Reply
Avatar for Chrisee
Level 16 icon
What's this?
Superuser
This message was authored by: Chrisee

Message posted on ‎26 Jan 2024 07:09 AM

Re: loss of broadband speed

Posted by a Superuser, not a Sky employee. Find out more

@hayleyparsons there looks to be an issue with your line which is restricting your speed to 2.8Mb/s. If you run the cconnection test in the My Sky app it should pick this up and offer to book a check by an engineer. If it doesnt call Sky and ask for them to get the line checked.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Report post
Post 6 of 6
467 Views
0 Likes
Reply
Reply