losing voice connection on teams calls

[BG1962]

I have superfast and boost and so pay £50 per month for a reliable service.Frequently i will be on a Teams  call and my voice is either lost or so heavily distorted colleagues cant understand me. It happened Thurday pm (18th) and Friday pm (April 19)  this week. How can  i get an engineer to test what is going on? Thanks 

[cookiemonsteruk]

@BG1962 

Could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[TimmyBGood]

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@BG1962 wrote:

I have superfast and boost and so pay £50 per month for a reliable service.

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Perhaps worth noting that (despite some dubious advertising) 'Broadband Boost' fundamentally cannot prevent either the Openreach circuit or local wireless conditions from deteriorating: what it offers is some additional potential remediation after this has happened.

[BG1962]

many thx. Followed proces as set out but didnt work. Will continue to try to find a way. Not clear to me how i can access the engineer as not info in the navigation. Appreciate your help. 

[TimmyBGood]

@BG1962 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they'll typically send the first one out after a telephone diagnosis rather than booking a 'wireless engineer'

[BG1962]

@cookiemonsteruk  manyn thanks for your help. I have the stats and now struggling topost them. Even though saved to correct file size Sky wont let me post them. painful experince. Would you have any advice please? thanks 

[Chrisee]

@BG1962 easiest way is as a screen grab which can be inserted into a post by using the camera icon.  If you are using phone you may have to use the .... icon to get the camera icon  to show. 

[BG1962]

many thanks @Chrisee             @cookiemonsteruk does this help ? Any insights from stats ? many thx 

[Chrisee]

@BG1962 you appear to be some distance from the cabinet but your line appears to be behaving pretty well for such a long line.  It is connecting at 40Mb/s which is the maximum for the package you are on. The connection to the cabinet has been up for 155 hours since the hub last resarted. 

I suspect your issue is down to the wifi signal in your home as I can see nothing is connected by ethernet. Apps like Teams are sensitive to disruptions to the data flow which can be caused by poor wifi signal especially if you suffer from interference which can come from your neighbour's wifi networks but equally can come from your own electrical kit especially if it uses wireless communication.

Ideally you should be using ethernet for business use but where impractical systems like Powerline Networking can be an allternstive where you work some distance from where the hub is. This system uses your home's mains wiring to carry the signal. 

[BG1962]

Many thanks @Chrisee  that very good of  you. Very helpful. I appreciate you taking the time to confirm.