MySky app says there's nothing wrong, but laptop Internet self heal keeps,asking me to check DSL cable then crashes on restart of Sky Hub. I'm trying to work from home and it's been an hour so far.
If it finds an external fault it should enable you to book an engineer.
After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.
If someone has helped give them Like.
If you have found this solution helpful please tick this as the answer.
It's also worth noting that Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
