25 Nov 2023 12:45 PM
Hello everybody. Was away for a few days. Turned off router. On reconnecting the router on my return I can't join the WiFi network on my iPhone (which previously connected every time). The phone connects perfectly ok to other WiFi networks. Broadband and TV are working fine. Just the iphone. Very frustrating and apparently an insoluble problem. any suggestions/ advice would be invaluable and gratefully received. Many thanks.
25 Nov 2023 05:24 PM - last edited: 25 Nov 2023 05:24 PM
Posted by a Superuser, not a Sky employee. Find out moreTry making the iPhone forget the WiFi network, then reconnect and re-enter the password. More often than not it's a device issue (i thingys are known to not play well with Sky kit and be niggly).
If that doesn't work, try turning the hub/router on and off again. Failing that do a hard reset of the router with the button hidden in the back with a small pen/pin.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion