internet goldsmith after 10pm

[Isaacpss]

I want to make a complaint because Sky does not work properly after 11:00 at night. I would like to make a complaint or can you lower the price of the internet because it is very expensive and the service is not of good quality and also sometimes I am left without internet during the night. This is very bad, because for Inter they pay for the expensive internet and I would like to receive what I pay for.

[Isaacpss]

internet goldsmith after 10pm I want to make a complaint because Sky does not work properly after 11:00 at night. I would like to make a complaint or can you lower the price of the internet because it is very expensive and the service is not of good quality and also sometimes I am left without internet during the night. This is very bad, because for Inter they pay for the expensive internet and I would like to receive what I pay for.

[Daniel0210]

@Isaacpss 
The Sky Community is a customer led discussion forum where Sky customers are available to help other customers. You are NOT contacting Sky Customer Services by posting here.

No idea what you mean by internet goldsmith which you've mentioned in the thread title and one of your posts, is it a typo? 

Any outage between midnight and 7am could be essential maintenance taking place but 11pm is a bit early for that. 

For a broadband issue, if you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.