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Discussion topic: intermittent limits on access to the internet

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This message was authored by Soulsmith This message was authored by: Soulsmith

intermittent limits on access to the internet

It's only started recently, but I seem to be getting an intermittent issue with my broadband:

 

I start downloading something large, legitimate files (in the last 3 cases it's been steam games, the one before it was work documents) the broadband runs fine for a while, then the speed tanks. For a half hour after it tanks I first get no access to the internet, then I get access to fast.com and sky.com (suspicious right?) fast.com shows a 50mbps connection regardless of the speed between the device and the router, and not just my own router, the sky one too. Then after a while, and a reboot of router and fibre modem it ramps back up again. All the while it says the connection is absolutly fine and there are no issues.

This has happened 4 times now. It's not hardware on my end, ran bigger transfers for longer on my old broadband. So either the fibre modem is failing, or something somewhere else is falling over due to being run at max for more than the minute needed for speed tests.

found it a little dodgy that the site sky use to checks speeds was one of the first to become available.

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This message was authored by mae-3 This message was authored by: mae-3

Re: intermittent limits on access to the internet

@Soulsmith 

 

Several community members have reported such issues and in the end, after advising Sky about this issue it wasn't fixed and they moved ISP when it was then okay.

 

Try calling Sky and report the issue directly by dialling 150 on the house phone.

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Zen internet on FTTP (900Mbps down, 100Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.
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