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Discussion topic: intermittent disconnection when line test is fine

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This message was authored by imtiy4z This message was authored by: imtiy4z

intermittent disconnection when line test is fine

Router Statistics
System Up Time: 1773:20:44

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 270230143 681278669 0 178725 33575 952:30:41 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 471189954 156799292 6978 8401 1848 1773:18:52 WLAN (5 GHz) Up 406088040 206471493 1198 428604 0 1773:18:44


Broadband Link Downstream Upstream Connection Speed (Kbps) 79999 20000 Line Attenuation (dB) DS1:12.2    DS2:34.4    DS3:39.4 US0:4.2    US1:22.1    US2:29.6 Noise Margin (dB) DS1:5.1    DS2:4.9    DS3:4.9 US0:8.0    US1:8.1    US2:8.1
 
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This message was authored by Chrisee This message was authored by: Chrisee

Re: intermittent disconnection when line test is fine

Posted by a Superuser, not a Sky employee. Find out more

@imtiy4z according to those stats your connection has been up for 952 hours which is well over a month and your line looks fine. It maybe worthwhile rebooting your hub as that has been running for almost twice as long. Just remove the power for a couple of minutes no electronic devicecwill run forever sithout a resrart.

 

I note you only use wifi so issues can be down to wifi interference, issues or perhaps with Sky's DNS system (the service that. Acts an address book for internet sites) its impossible to know without some more details. What do you obseve when you lose connectivity?

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
imtiy4z
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This message was authored by imtiy4z This message was authored by: imtiy4z

Re: intermittent disconnection when line test is fine

 Too much disconnectivity issue in whatsapp call, in zoom class's, in botim calls,  It is very obvious that internet get dISCONNECTED every HOUR , after an hour, Device signals are full 100% but net get dISCONNECTED  it happens from service provider, need to diagnose it or  change DNS server or configure again

This message was authored by jamesn123 This message was authored by: jamesn123

Re: intermittent disconnection when line test is fine

Posted by a Superuser, not a Sky employee. Find out more

@imtiy4z 

If you are doing all your Whatsapp calls, Zoom calls etc via WiFi then your bound to get disruptions time to time. You ideally need to use ethernet or optimise your WiFi setup. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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