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Discussion topic: installation of sky Q

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This message was authored by j+earner This message was authored by: j+earner

installation of sky Q

following the intallation,my landline telephone has stopped working and I can no longer make or receive calls. It aws fine before. I have checked through the help list on the handbook and gone through recommended checks. the phone is less than 3 months old and was fine before the broadband updated system. today was the first time I have tried to make a call since the changeover. please advise what action can be taken. my contract includes landline telephone/skyQ and broadband.

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This message was authored by Highlinder This message was authored by: Highlinder

Re: installation of sky Q

Posted by a Superuser, not a Sky employee. Find out more

@j+earner  Which router do you have from the link below from Sky.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 



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This message was authored by dmy24 This message was authored by: dmy24

Re: installation of sky Q

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you 🙂 

This message was authored by dmy24 This message was authored by: dmy24

Re: installation of sky Q

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you 🙂 

This message was authored by TechmanagerMal This message was authored by: TechmanagerMal

Re: installation of sky Q


@j+earner wrote:

following the intallation,my landline telephone has stopped working and I can no longer make or receive calls. It aws fine before. I have checked through the help list on the handbook and gone through recommended checks. the phone is less than 3 months old and was fine before the broadband updated system. today was the first time I have tried to make a call since the changeover. please advise what action can be taken. my contract includes landline telephone/skyQ and broadband.


  • If you have the latest router and its set for VOIP calling then the phone line needs to be plugged into the voice socket, not the master socket or extensions.
Passing on the tips I have learned in over 23 years as a more than satisfied Sky customer.



j+earner
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This message was authored by j+earner This message was authored by: j+earner

Re: installation of sky Q

landline ceased working when broadband updated. now unable to make or receive calls need urgent fix.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: installation of sky Q

Posted by a Superuser, not a Sky employee. Find out more

@j+earner wrote:

landline ceased working when broadband updated.

As noted above, if you were 'updated' to Sky Talk using VOIP, your 'landline' is now only functional via the phone socket on the back of the Sky Broadband Hub: the phone port on a master socket faceplate, a microfilter or any extension sockets will not work for voice calls.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: installation of sky Q

Posted by a Sky employee

Hi j+earner

 

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: installation of sky Q

Posted by a Sky employee

Hi j+earner

 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
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