iPhone not connecting

[Rob+Spenceley]

Tried connecting iPads and iPhone but although router shows green lights these devices won't connect and if they do it's not for long. 
Any suggestions?

[Mr+Flibbles+86]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the blue bubble to start the conversation. 
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Tom-W19]

Hi Rob+Spenceley

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Rob+Spenceley]

Didn't see a reply, not resolved yet

[Highlinder]

@Rob+SpenceleyThe reply would have been sent via the blue speech bubble that is sent as part of the escalation process. More information about that process can be found in the link below. But with it closed you will not see it. Would you like this to be re-escalated for you?

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Rob+Spenceley]

Yes please 

[Daniel0210]

@Rob+Spenceley 
I’ve re-escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

You need to make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Rob+Spenceley]

Appears to be working fine now, any issues and I'll let you know.

Thanks

[Brugie58]

One problem might be that the Wi-Fi signal is not strong enough to keep up its connection to you

Is the router far from your phone/Ipad when you're using them ?

Are there walls between the router and where you are using them ?

From my own experience, I had to place another router connected via CAT5e to the other end of the bungalow to achieve more coverage 

[Rob+Spenceley]

Router 5 feet away with no obstructions.

Only happens with iPhone/pad.

Connection better than it was but not 100%, I'll be keeping an eye on it for now and see how it goes.