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This discussion topic has been answered Discussion topic: how do I connect my router

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Message posted on ‎14 Feb 2024 05:35 PM

how do I connect my router

I have just signed up for sky. Is the hub just plugged into a mains socket and that is it?

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Message posted on ‎14 Feb 2024 06:30 PM

Re: how do I connect my router

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@yerweepal 

 

Now you are only missing an ethernet cable..  Just sit back and relax and just post here closer to the time if there are any further issues.

 

P.S.  glad you sorted that bit about the 12GB cap. 👍

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Message posted on ‎14 Feb 2024 05:38 PM

Re: how do I connect my router

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@yerweepal 

 

What package have you opted for

 

Superfast fttc requires a openreach mastersocket

Ultrafast fttp requires an ont. If you don't have one is will be installed on the day of activation

 

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Message posted on ‎14 Feb 2024 05:40 PM

Re: how do I connect my router

I have opted for ultrafast+ 500

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Message posted on ‎14 Feb 2024 05:42 PM

Re: how do I connect my router

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@yerweepal 

 

When is you activation date?

Has this ont been installed

 

262.jpg

 

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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Message posted on ‎14 Feb 2024 05:57 PM

Re: how do I connect my router

I will also have hub 4.2 supplied

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Message posted on ‎14 Feb 2024 06:01 PM

Re: how do I connect my router

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@yerweepal 

 

Have you received a conversion kit ethernet cable? This will connect from lan 4 on the sky hub to the ont when installed

 

Again when is your activation date?

 

 

 

 

 

 

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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Message posted on ‎14 Feb 2024 06:02 PM

Re: how do I connect my router

I have not had an ONT fitted, and no mention has been made of it. Activation date is 25/ 3/24. It is a 4.2 hub

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Message posted on ‎14 Feb 2024 06:06 PM

Re: how do I connect my router

Posted by a Superuser, not a Sky employee. Find out more

@yerweepal 

 

@yerweepal wrote:

I have not had an ONT fitted, and no mention has been made of it. Activation date is 25/ 3/24. It is a 4.2 hub

Thats a long wait . The ont pictured above will be the last thing to be installed by openreach.  After which they contact sky to activate you

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Message posted on ‎14 Feb 2024 06:06 PM

Re: how do I connect my router

I have not had a conversion kit supplied for activation on 25/march/24

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Message posted on ‎14 Feb 2024 06:08 PM

Re: how do I connect my router

The wait was my choice and no mention has been made so far

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Message posted on ‎14 Feb 2024 06:10 PM

Re: how do I connect my router

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@yerweepal 

 

Thats strange the hub is sent out usually to be with you the day before activation.  The conversion kit is usually the first.  Enter your full address below in the link and post the notes under the table

 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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Message posted on ‎14 Feb 2024 06:16 PM

Re: how do I connect my router

Posted by a Superuser, not a Sky employee. Find out more

@yerweepal 

 

Ah, if it was your choice little posting the info. That would only give info relating to issues on openreach end 👍

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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Message posted on ‎14 Feb 2024 06:19 PM

Re: how do I connect my router

I am sorry, I do not fully understand this answer. Is there possibly some spelling mistakes

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Message posted on ‎14 Feb 2024 06:22 PM

Re: how do I connect my router

Posted by a Superuser, not a Sky employee. Find out more

@yerweepal 

 

Meant to say theres little point posting the info requested from the link as that only applies to delays from openreach

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Message posted on ‎14 Feb 2024 06:25 PM

Re: how do I connect my router

I do have an ONT box, which was fitted when I actually had BT internet

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