@karen527 you are not talking to Sky by posting in the forum youbwould need to call them to getvsupport. However you can check yourself if your hub is connected by looking at the lights on it see https://www.sky.com/help/articles/hub-lights-explained-start. If the hub shows as being connected the issue is elswhere, if it has lost connection followctge instructions in the troble shooter.
There can be various reasons why your heating control is not connecting to the internet without your broadband being down and with respect heating engineers blame the broadband rather than the controls themselves. If you post details of the system forum members can advise.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
