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Discussion topic: having an issue with my broadband

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This message was authored by sirishach This message was authored by: sirishach

having an issue with my broadband

I am having broadband connection issue with very slow speed (5 mbps)

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This message was authored by Chrisee This message was authored by: Chrisee

Re: having an issue with my broadband

Posted by a Superuser, not a Sky employee. Find out more

@sirishach either click to run the full connection test in the My Sky app which will give youbthe currentvspedd your hub is connected at and if tgst is belowctge minimum for your line it should offer to book an engineer to check your line.

 

If the speed to the  hub is fine then click to let itvtest the connection to your devices as poor wifi spedds are a common issue. 

Alternatively post your hub's connection stats and forum members can probably help see Find your Sky Broadband router statistics

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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