get out of contract

[claude76]

i need out of my sky broadband contract because since it was put in i have nothing but issues its like dial up pages load slowly cant get on things so i want a refund as not getting the service paying for or released from contract without any fees etc  when call all you get is its showing its working fine from our end of course going to say this, i dont want phone calls etc i want it all by email so i have proof.

[Daniel0210]

@claude76 
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services. Sky don't use email for what you're hoping for. 

If you are cancelling Broadband/Talk altogether you need to contact Sky and give the required notice of 14 days. Remember that if you are still in a discounted 18/24 months deal Sky could impose cancellation charges.

Return packaging for any equipment Sky expect back will be sent out to you near the end of any notice period. Remember to keep any proof of posting indefinitely.

[claude76]

dont think will be paying anything to get out contract not with this service of hardly getting internet will take it to the ombudsman.

 taking money from people and not providing a service and when call there customer service all you get looks fine.

[Daniel0210]

@claude76 

You have to submit a complaint to Sky and allow 8 weeks for it to be resolved or a deadlock letter being issued before taking it further.

[daveNOS]

@claude76 If your issue is WiFi related then that's not a Sky issues unless you pay for WiFi Max, and even then all Sky will do is offer boosters or a refund of one month's subscription cost.

Run the connection test and if it finds an issue it may offer the chance to book an engineer, if it doesn't find fault then you will have trouble cancelling without penalty if your within a minimum term.

https://www.sky.com/pages/sky-com/test-your-broadband