frequent "Wifi VAP is set to down" loss of internet

[luto]

Fairly recent Sky Hub broadband, switched from BT a few months ago, but feels like I'm getting more frequent short interruptions to internet which is impacting working from home.

Only see these messages in event logs -

All logs from Last Week
[Wifi][7199]: Wifi VAP is set to down 2025/2/12 17:19:39 Notice
[Wifi][7199]: WiFi radio radio2 is set to UP 2025/2/12 17:19:39 Notice
[Wifi][7199]: Wifi VAP is set to down 2025/2/12 17:19:38 Notice
[Wifi][7199]: WiFi radio radio1 is set to UP 2025/2/12 17:19:38 Notice

Model details are -

Model:SR213

Vendor:Sky CP Ltd

Hardware Revision:002

System Software Version

DSL Software Version: A2pvfbK048i.d28d

Software Image Name: SR213_7.9p1s3_PROD_sey

Advanced Services: SR213

[Tom-W19]

Hi @luto 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[luto]

Please can you reopen ? I was not able to connect in time. Thanks

[luto]

This is same as https://helpforum.sky.com/t5/Broadband/frequent-quot-Wifi-VAP-is-set-to-down-quot-loss-of-internet/m... but the thread got closed before I could respond privately.

Still getting regular internet drop-offs, especially every Monday night with -

[Wifi][7085]: Wifi VAP is set to down	2025/2/24 21:53:36	Notice
[Wifi][7085]: WiFi radio radio2 is set to UP	2025/2/24 21:53:36	Notice
[Wifi][7085]: Wifi VAP is set to down	2025/2/24 21:53:35	Notice
[Wifi][7085]: WiFi radio radio1 is set to UP	2025/2/24 21:53:35	Notice

Model details are -

Model:SR213

Vendor:Sky CP Ltd

Hardware Revision:002

System Software Version

DSL Software Version: A2pvfbK048i.d28d

Software Image Name: SR213_7.9p1s3_PROD_sey

Advanced Services: SR213

[Wifi][7085]: Wifi VAP is set to down 2025/2/24 21:53:36 Notice [Wifi][7085]: WiFi radio radio2 is set to UP 2025/2/24 21:53:36 Notice [Wifi][7085]: Wifi VAP is set to down 2025/2/24 21:53:35 Notice [Wifi][7085]: WiFi radio radio1 is set to UP 2025/2/24 21:53:35 Notice

[caesarome]

@luto 

I think you have misunderstood, this topic hasn't been closed. Sky sent you a private message about this issue but as you didn't respond to it within 48 hours it was this PM that was closed as per their post.

[luto]

Yes - I was not able to respond within 48 hours.

I'd still like help though.

[caesarome]

@luto 

Would you like to try again with Sky contacting you again, if so will you be able to repsond within the 48 hour window ?

[luto]

Yes - I have replied to the messages sent about private session but did not receive any replies. I also raised a new posting.

[luto]

Hello Sky ? My mood is not improving on this having just received your letter that you are "investing in improvements" and increasing my broadband cost mid-contract. Are you reading Ofcom ? Banning inflation-linked price increases didn't really cover this approach did it ?