Thanks ToomuchTelly!
I never heard of A&A, but looked them up and noted their statement on network conjestion:
"Our target is to ensure links to carriers are not congested - i.e. we are never the bottleneck. Whilst it is technically impossible to guarantee this, we will monitor congestion carefully and provide reports on how well we have achieved that target for each type of service"
From which I take that they cannot do anything about e.g. Openreach overloading, they just promise to monitor it for you - ha ha!
With the suggestions from James (previous messages on this thread), I think it most likely that my intermittent internet availability is due to Openreach overloaded in the street outside. If true, there is nothing I can do about it and I am sure Sky will not do anything and Openreach may, when it suits them, do something but I have no say in the matter.
I am disappointed with the service, though. I only have internet for work, it is just a wire from the Sky modem streight to a single desktop, so dead simple. But it is so unreliable at important times of day that it is effectively useless and I have to do my work elsewhere.
This seems to be the general pattern for every kind of service these days. More technology, less progress.
All the best with an entertaining retirement.
K.
