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This discussion topic has been answered Discussion topic: fibre upgrade - what should be delivered?

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Message posted on ‎24 Apr 2025 05:53 PM

fibre upgrade - what should be delivered?

Hi, I'm upgrading to full fibre and had a delivery today for a conversion kit. What should be in it, it wasn't what I expected.

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Avatar for peter-marlow+1966
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This message was authored by: peter-marlow+1966 Answer

Message posted on ‎24 Apr 2025 06:10 PM

Re: fibre upgrade - what should be delivered?

Posted by a Superuser, not a Sky employee. Find out more

What you have been sent is all the engineer  needs for the full fibre  installation, I  had sky full fibre broadband  900mps  fitted  in January  of last year  and in the December  i got the same  kit

P c marlow

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Message posted on ‎24 Apr 2025 05:56 PM

Re: fibre upgrade - what should be delivered?

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@Toshi1979 

 

Apart from openreach installing an ont the only other thing you may receive is a new router depending on what router you have now and what speed you have opted for

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Message posted on ‎24 Apr 2025 06:03 PM - last edited: ‎24 Apr 2025 06:24 PM

Re: fibre upgrade - what should be delivered?

Posted by a Superuser, not a Sky employee. Find out more

@Toshi1979 

 

The Sky 'conversion kit' is just an ethernet cable: this goes between the Openreach ONT (which may still be due for installation) and an existing SR203 Sky Broadband Hub.

* * * * * * *

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This message was authored by: Toshi1979

Message posted on ‎24 Apr 2025 06:07 PM

Re: fibre upgrade - what should be delivered?

Perfect, thanks - that's what I got. The order mentioned a new router and that's what I was expecting, thanks for confirming for me.

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This message was authored by: peter-marlow+1966 Answer

Message posted on ‎24 Apr 2025 06:10 PM

Re: fibre upgrade - what should be delivered?

Posted by a Superuser, not a Sky employee. Find out more

What you have been sent is all the engineer  needs for the full fibre  installation, I  had sky full fibre broadband  900mps  fitted  in January  of last year  and in the December  i got the same  kit

P c marlow
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