email from openreach with this title : SD PTW Form PTW support.openreach.co.uk

[rakoczigabi]

Hello ,

I've got an email from openreach with this title :

SD PTW Form PTW at support.openreach.co.uk 

and there's a from and they need a few signatures and they want to dig in my garden etc. 

My engineer is booked in to install my broadband this Friday. 
but it looks like openeeach will have to dig up my front garden and put in cables first etc. 

Anyone had this ? I've emailed them back last week asking if I have to pay for this, how big the ditch be in my front garden , will they fill it back up etc etc. 

But as of yet no answer. So now I'm wondering if my broadband switch over will be happening on Friday. But I guess it won't. 

anyone had this experience ? Did try to call Sky , but it's over 40mins wait and don't have that long of a lunch break. 

[JimM1]

@rakoczigabi Did you complete and do the form as requested!

[rakoczigabi]

I did not , because I have no idea if I have to pay for this and if they fill back the ditch in my garden ? When they have to make a hole or whatever for the 31m long cabling. 

I emailed them , but no answer as of yet. 

[JimM1]

@rakoczigabi Pretty much you can forget about getting it done now then, you do not pay for anything, they come dig, lay in trunking or bury cable depending on the specific requirement, no approval it just does not happen. You are not the OR customer so highly unlikely you will get any reply at all, sky can only inform you now as to where it is all at!

[Highlinder · Accepted solution]

@rakoczigabi  To answer these questions. No you don't have to pay for this and they put the garden back the way they found it. The trench they dig is not that big.

[rakoczigabi]

They only sent me that consent form Sunday morning to sign  , and my installation for Friday was booked 3 weeks ago, it'll be 4 weeks on Friday. 

They should really put in that form that it won't cost me anything , so new customers won't start to worry etc. 

thank you for your help. 

[rakoczigabi]

Hello , I've no idea how to answer to individuals. 

thank you for your help as well. It's good to know I won't have to pay for it. 

I've a new customer and last time I moved I just got sent a hub which I just plugged in. Never had to have engineers out to dig etc. 

[Highlinder]

@rakoczigabi  That is because if you just plugged your router into a filter or master socket it the property. Now you will be plugging into a modem that is installed into the property and that is why you need an engineer to complete work inside your new property.

[TimmyBGood]

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@rakoczigabi wrote:

I've a new customer and last time I moved I just got sent a hub which I just plugged in. Never had to have engineers out to dig etc. 

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The national network is transitioning from copper cable to optical fibre and wherever possible new orders are provisioned on FTTP Openreach covers up to £2800 for installation at each individual address which is why there's no mention of cost on the email: in excess of that a survey and quotation is required.